▪️Active Loans
This is where you can view active loans. Click on the client's name or loan number. You'll then be redirected to the loan details page.
Making Payment
Select the 'Make Payment' Button
When recording a loan repayment, you will fill in the payment details such as the Amount, Currency, Collection Date, Payment Method, and the Cash Account receiving the money. The system will automatically calculate the New Outstanding Balance after the payment is entered.
You also have the option to tick Principal Only Payment. When this is selected, the payment you are recording will be applied only to the principal balance of the loan. No part of the payment will go toward interest or penalties. This reduces the outstanding loan amount directly and can help the client finish the loan earlier or lower the interest they will pay over time.
If Principal Only Payment is not selected, the payment will be processed normally — first covering interest, and the remaining amount going toward principal.
You can also choose whether to:
Collect Schedule Fees if any are due on that installment
Collect a Payment Fee (if configured)
Attach a Manual Receipt
Send an SMS notification to the client confirming the payment
Once all fields are completed, click Submit to record the payment.
Reschedule
Rescheduling a loan allows you to create a new repayment plan using a new principal amount, interest rate, or repayment duration while carrying forward the client’s existing loan. After filling in the rescheduling details, click Preview to review how the updated loan structure will look. If everything is correct, click Reschedule to save and apply the new repayment schedule.
Rescheduling Options:
When you reschedule a loan, the option you select becomes the new principal that the system will use to create a new repayment plan. Below is what each option means in practice:
1. Original Principal
Keeps the same principal as the original loan amount.
You can only change the duration (months), interest rate, or reschedule date.
Useful when you want to extend time or adjust interest without changing the principal.
2. Overall Outstanding Balance
The new principal becomes: Outstanding Principal + Interest + Penalties
After rescheduling, interest is charged on this new combined amount.
This option is used when nothing is being waived and the client pays everything accumulated.
3. Outstanding Principal and Interest Due
The new principal becomes only what is currently due as of today.
This includes principal due + interest due only (not future interest).
You then choose the new rate and duration going forward.
Useful when restructuring based on what is already owed up to the reschedule date.
4. Principal Balance
The new principal becomes only the outstanding principal.
Interest is then charged only on the remaining principal (interest/penalties are excluded).
Good option when you want to waive accumulated interest or penalties.
5. Total Loan Balance (Principal + Interest + Penalties + Fees)
The new principal becomes everything owed, including:
Outstanding principal
Interest
Penalties
Fees
You control what interest to charge going forward.
Used when the institution wants the client to reschedule the full loan cost with no waivers.
Make Top-up
Select 'Make Top-up' Button
Important Fields:
New Principal: Enter the total amount of the new principal being topped up. For example, if the client had a principal of 100,000 and wants to add 200,000, the new principal will be 300,000.
Loan Duration: Input the duration for this top-up. The frequency will remain the same as the original loan. For instance, if the original loan was weekly, it will continue to be weekly.
Application Date: The day of the top-up
Disbursement Method: Choose from cash, bank, or savings/loan wallet.
Waive Interest
Select 'Waive Interest' Button
You cannot waive interest that has not yet become due according to the schedule.
Waive Penalty
Select 'Waive Penalty' Button
Request Loan Write-off
Select the vertical ellipsis (3 dots) on the far right and click 'Request Loan Write-off'
Next, provide the reason for the write-off and submit the request. Once submitted, await approval from the responsible staff. Upon approval, the loan will be categorized under Written Off Loans.
Automatic Loan Features
When you open an active loan and scroll down to the loan details, you will see several automatic process settings such as Automatic Payment, Automatic Loan Renewal, Has Penalty, and Automatic Penalty Payment. These switches allow you to turn these features on or off depending on how you want the loan to behave.
If the toggle is ON, the system will automatically apply that action (for example, auto-renewing the loan or auto-paying penalties).
If the toggle is OFF, the process will be handled manually by staff.
This gives you control over how the loan is managed and allows you to enable or disable automation at any time.
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